VW Passat was very good. The only trouble was the 12volt receptacles did not work, so phone charging was not possible.
Professional service and prompt attention to detail. You need to rent a car, highly recommend.
Hertz was very easy to deal with we even got a free upgrade when they didn't have our car we placed a reservation for there at the time of pick up. The car was nice but did have some service lights come on like oil change throughout the rental period. Will rent from Hertz again!
For starters, Richard is great once I actually got to the location he was fast and efficient and very friendly but by the time I got there I was so irate I barely noticed. I left a doctor's appointment early because Hertz had said someone would meet me at the repair shop where I was leaving my car at 3PM. After multiple calls and being told "he's on his way" an elderly gentleman who's name I did not get showed up...40 minutes late without so much as an explanation. As a matter of fact in the entire time I was around this man he never even acknowledged me. I knew who he was because he told the other customer he was waiting for who he was. When I identified myself as one of his passengers too he didn't even act like he'd heard me. I know he heard well because he was quite chatty with the other passenger. I said I was going to grab something out of my van before leaving, again no response. When I came back they had already gone to the car (btw I had no idea what car it was because he never told me he just walked out with the other customer). I only noticed where they where because the car started to move, I honestly think he would've just left without me. The whole car ride to Hertz he acted as though I was not even there. It was such an unpleasant experience. All dramatics aside it made me feel like I was hitchhiking or something. I would never EVER use this place and plan on telling everyone I know to avoid them if they can help it simply because the 1st face you see is going to ruin your day.
I had a horrible experience with this place and will never use them to rent a car again. If I could have given them 0 stars, I would have. The man they sent to pick me up to go get my car took an hour and a half to find my house, although I only live twenty minutes from their location and he was using a GPS. After multiple phone calls from him, he finally admitted that he didn't want my help to find me, although I know the area very well. Then he reported that the car that I rented had a half a tank of gas in it when by the time he drove around for 1 1/2 hours looking for me only less than a quarter of a tank of gas was left. When I told him that I was not willing to pay for the gas that he used up while he was looking for my house he said, well, I was coming to get you.??? I rented a car for six hours and dropped it off at a Hertz in N. Georgia. When I returned from my cruise ten days later.. I found out that they had left multiple messages on my phone demanding that I return their car and they charged me for five days of rental when I only used the car for six hours. They overdrew my checking account in the amount of $269.00 because they charged me $500.00 for five days. It has been three weeks and they still haven't removed the hold on my account even though they have realized that I only had the car for six hours.
Hertz is a US Car Rental based in Dalton, Georgia. Hertz is located at 101 W Walnut Ave, Dalton, GA 30720, USA.
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