I stayed at the hotel as part of a room block for a wedding for a close friend. While I absolutely loved my experience at the hotel as the entire hotel was recently updated, the hotel staff was friendly, and my room is extremely comfortable, the hotel itself loses two stars (almost three) for the service we received from the person who arranged the shuttle to/from the wedding venue as part of the room block contract.
I have been dealing with wrong billing for 3 days. the staff is nice and rooms are nice but so far I have paid triple the reservation made
Clean room, well maintained, helpful and friendly front desk staff. Convenient location off of I-75.
They made promises in a signed agreement that they would not keep until we brought to corporate's attention. While everything worked out in the end, the shuttle service was begrudgingly given and it was unprofessionally handled at the actual wedding when they came into the wedding reception before it was often to usher guests out.
If you're considering a room block at this hotel a part of your wedding arrangements, make sure the person you are working with knows what they are doing, that your reservation link will actually work, that phone reservations will actually be attributed to the room block, and that all shuttle arrangements will actually be provided for without trouble or attitude just days before your wedding.
There's just one little complaint about the rooms; the bed does NOT face the T.V. and the T.V. is rather small. Otherwise, the rooms are beautiful, come with a REAL shower, great mattresses, great pillows, an indoor pool, hot tub, Starbucks, and bistro. There is NO free breakfast.
It's quite unfortunate that this hotel had such potential to be an A++ experience across the board but they fell short in a pretty big area.
Great hotel for the price. Room was comfortable and clean with a nice bed. Not all rooms have balcony's so ask if you want one. Nice small bar and bistro in the lobby. Indoor pool with hot tube and outdoor fire pit I found the morning of checkout. Slow elevator was the only negative I can think of.
Courtyard By Marriott Dalton is a US Lodging based in Dalton, Georgia. Courtyard By Marriott Dalton is located at 785 College Dr, Dalton, GA 30720, USA.
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